Poupette NYC items are designed and produced in Bali, Indonesia.
All orders are shipped via DHL express.
Free express shipping on orders over $500.
Please see our Returns Policy and Procedures page for our full terms and conditions.
Asia - delivery within 1 - 3 business days
USA - delivery within 7 business days
Europe - delivery within 7 business days
Russia - no rates at the moment. Customers in this zone won't be able to complete checkout due to shipping issues.
All orders are dispatched from our warehouse located in Bali, Indonesia.
We endeavour to pick, pack and ship your purchase within 24-48 hours of order placement.
Poupette NYC will not be responsible for parcels lost in transit or experience failed delivery attempts for any reason.
All shipping charges are non-refundable
PoupetteNYC is not liable or responsible for any losses or damages during shipping transit with courier service.
We are not responsible for customs/duties attached to your shipment. Please research fees ahead of time so you can budget accordingly. Payment will not be refunded for any shipments that are refused or abandoned by you, due to tax and customs duties.
RETURN & EXCHANGE POLICY
When placing your order with Poupette NYC, you automatically agree to all information below:
We offer 7-Day Return/Exchange Policy
We try to accurately depict our products and hope that you will enjoy your jewelry. However, you may return your unworn jewelry for store credit or exchange it within 7 days of receipt. Please contact us at firstname.lastname@example.org for a Return Authorization Number (RA#). The RA# must appear on the outside of the box. The jewelry must be returned unworn in the same NEW condition that it was received.
All SALE or CUSTOMIZED pieces are FINAL SALES.
PoupetteNYC will not take care of any mishandled pieces, but only if an eventual factory fault has occurred.
For reasons of hygiene, we are unable to offer exchanges or refunds on earrings.
Please note: you will be responsible for the item(s) until they reach us as we cannot be held responsible for lost or damaged items during the return process.
Return shipping cost is your responsibility, we will cover the cost of the shipment back to you.
Some delays in customs can happen. Unfortunately, we have no control over this, therefore we cannot be held responsible.