CUSTOMER CARE

Orders


Most  of our pieces are handmade to order, please allow at least  2 weeks , depending on the complexity of the item, some might take longer and we will inform you if it is the case. 

We work with small artisan in Bali, Bali rhythm is a lot slower than western rhythm, they do things with lots of mindfulness and love , therefore it does take longer.

We choose to do slow fashion.

Shipping Information

 

All orders are shipped insured.

From NYC, we use UPS.

From Bali, we use EMS ( DHL partner)

 

Fees for Standard Shipping to USA  (5 to 7 days) are:
$15 Shipping on orders up to $500.
$20 Shipping on orders starting at $500, up to $1500.
$25 Shipping on orders starting at $1500.

We do not currently offer international shipping through our website. For international shipping , i would like to ship international now , anything special on the shipping section on your hand? as far as the cost , from bali , it is about all the same , usa or europe.

 or special cases, please contact us at info@poupettenyc.com. We will try to accommodate you. All international orders are subject to customs fees and taxes that are the sole responsibility of the recipient.

 

All shipping charges are non-refundable.

 

 
Returns & Exchanges

7 Day Return/Exchange Policy

We try to accurately depict our products and hope that you will enjoy your jewelry. However, you may return your unworn jewelry for store credit or exchange within 7 days of receipt. Please contact us at for a Return Authorization Number (RA#). The RA# must appear on the outside of the box. The jewelry must be returned unworn in the same NEW condition that it was received.

All SALE or CUSTOMIZED pieces are FINAL SALE.

 

 
Repairs

 

If one of your piece needs repair, please email us at , we will get back to you with a RA number, do not send anything without a RA number please.

Sales Tax

 

All New York State purchases will be charged the mandatory 8.875% state sales tax.

Privacy Policy

 

We respect your privacy and do not share any of the personal information that you provide. Poupettenyc.com is protected with a Secure Socket Layer (SSL). We use PayPal to collect payment information, and we recommend that you review their policies, also. Poupettenyc.com maintains the information that we collect from you for your convenience and for our internal use so that we may improve our service to you. We do not share your information with any third parties.

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